Ok, here's a Pet Peeve post: Me: What's on the screen? User: Nothing. Me: So, the screens black? Did the power go out? User: No, there's stuff on the screen. Me: What kind of stuff? User: Icons, Start... Me: So you can see the Desktop. User: Yea, and there's a message. Me: Did that just pop up or was it there when I asked what was on the screen? User: It was there, I didn't know you wanted to know that. Me: What does the message say? User: Something about an error. Me: Ok, I want to help you fix that error, but first I need to know exactly what the error message says. User: Oh, it says that file xxxxxxx.yyy can't be found. Me: Ok, I will send a copy of that file. Just to speed things along, can you read me any messages or errors that pop up, especially if I ask, 'What's on the screen.' User: Why do I have to do everything?!