Wednesday, February 20, 2008

Vonage

I did get my refund, as promised. So far no more headaches.

Tuesday, February 12, 2008

Continuing Vonage

Received a call from an Executive office person who discussed with me what the problem was and what I wanted. I told him that I switched my service before my January Invoice, but then received a February invoice and was charged for the February bill.

He said I had minutes used on my January invoice, which I agreed with, and did not dispute. My concern was the February invoice, during which time I did not have my phones hooked into their equipment.

He said that he would refund for February and I would see it in 3-5 business days. (I'll let you know about that.)
I think we ended the conversation amicably. I like the idea of cheaper phone service, but I'm realizing I don't care how it's delivered, as long as the service is good and the price is reasonable.

I don't think it should have taken a call to the main office, but it did, and they did resolve it. (If I get the refund.)

If Vonage can do that in the future to the point that I feel it's worth the hassle of switching back, I will.

Talk to the CEO

Jeffrey A. Citron
Chairman,
Chief Strategist and
Interim Chief Executive Officer of Vonage
(732) 528-2600 (Main receptionist.)

The number listed in the last post was wrong, it was a fax machine or modem that screeches in your ear, how pleasant.

But, I figured a corporate office would have similar numbers, so I dug around and found that one listed above. You can also get into their phone directory and possibly find his extension.

I just want my money back.

BTW, I obtained that number here:
http://www.whitepages.com/search/ReversePhone?full_phone=7325282600&localtime=survey

Edit: I gave this a tag of Bad Business since I don't think I should have to call their main office to settle this. Cancelling my account should be automatic, or at least, if they don't cancel, they shouldn't charge me for service of a number they are no longer providing service for.

Don't use Vonage

In an effort to keep this non-inflamatory, I'll keep it to the facts.

Fact, In July 2006 I signed up with Vonage using my broadband cable modem internet.
Fact, The sound/audio quality was terrible.
Fact, I worked with tech support and was told to lower the audio quality setting of the service. This allowed me to hold conversations, at the lower quality.
Fact, I experienced several times when my number would be unavailable to callers, whether myself or others.

So, time to switch. In January I switched to Comcast, our cable provider, to use their phone service.
Fact, Vonage caused delays porting my number over to Comcast.
Fact, I received two (2) charges from them (1 month apart) for monthly service charges, EVEN THOUGH my phone number was not being handled by them. The first charge, January's invoice, I expected, though I has hoped it would be pro-rated since they didn't give me service the whole month. The second, February's invoice, was a surprise to me.

Fact, when I called to get a refund, I was told by the customer service rep that he could not refund the money they charged from my account.

You must cancel your service AS SOON as it's working with your new provider.

The customer service rep said that if I want to try to get my money back I had to call the home office. I was told that the Vonage Home Office phone number is: 732-528-2669. It's not. Call 732-528-2600.

I'll let you know how this turns out.

Edit: I gave this a tag of Bad Business since I don't think I should have to call their main office to settle this. Cancelling my account should be automatic, or at least, if they don't cancel, they shouldn't charge me for service of a number they are no longer providing service for.

Monday, February 04, 2008

I know what happened...

"I probably need some time to reflect on the game and some time to reflect on the season." said Brady. "It is extremely disappointing. This isn't something any of us prepared for." - news.yahoo.com

'Isn't something we prepared for.' Yea, I don't think you prepared for it either. It seems that when they took the lead with 2:42, the Patriots expected the Giants to roll over and let them have it.

I'll give the Giants this credit, they didn't. Hey Patriots... I'm a fan, but the Giants aren't gonna hand the Super Bowl to you. This isn't just a weekend game, this one mattered.

Venting aside, both teams played hard, very hard. But there was more aggression on the field than smart plays. The Giants defense had one play, HIT BRADY! and they did. They also made sure they did it with few enough guys so that they could cover any receivers. Brady's arm of course kept making connections, but it wasn't enough. For offense Manning passed, he ran, he weaved, Brady threw, and threw, and threw.

I saw too many plays where the Giants completed passes and the Patriots were just 2 steps away. Maybe the Patriots tried their best and the Giants really were that good, but I don't think so. I think they just wanted it more and knew what it took to get there.

Not that I know much about sports or football, but hey, we lost, I can be a little disappointed.

Sunday, February 03, 2008

What happened to the Patriots?!?!?!

ARG!!! 18-0 lost!!! What was that?!?!?!

The Giants were not giving up, that's what it was. They played hard. Hats off to them, see you next year.